At Winning Spirit Warehouse, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please visit our returns & exchanges portal within 14 days of receiving your order to initiate a return or exchange.

Returns and Exchanges Eligibility: To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Custom printed or embroidered items are not eligible for returns or exchanges unless they are defective or incorrect.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please visit our returns & exchanges portal within 14 days of receiving your order to initiate a return or exchange, please enter your order number & email address associated with your purchase and then you will be taken through a series of steps.

Return Shipping: The customer is responsible for all return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance to protect your return in case it is lost or damaged during transit.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and for the credit to appear on your account.

For any returned or cancelled orders, please be aware that there is a 10% restocking fee that will be deducted from your refund or credited amount. This fee is applied to cover the cost of inspecting, repackaging, and restocking the items to ensure they are in suitable condition for resale. 

Exchanges: If you would like to exchange your item for a different size or style, we will do our best to accommodate your request, but please note that exchanges are subject to availability.

If you have any questions or concerns regarding our returns policy, please feel free to contact us at sales@winningspiritwarehouse.com.au.

Hassle-free returns

Visit our Returns & Exchanges portal Here.

We aim to make the returns and exchange process as simple as possible for our customers. To organise a return or exchange, please follow these steps:

1. Fill Out the Contact Form:
   Use the contact form below to submit your return or exchange request. Please include the following details:
2. Receive Return Instructions:
   Once we receive your request, our team will review it and send you instructions on how to proceed. This may include a return address or shipping label if applicable.
3. Pack and Ship Your Item(s):
   Carefully pack the item(s) you’re returning or exchanging in their original condition, including any tags and packaging, and send them back using the instructions provided.
4. Wait for Confirmation:
   Once we receive and inspect your return, we’ll process your refund, exchange, or store credit as requested. We’ll notify you via email once the process is complete.

Important Notes:

• Items must be returned in their original, unworn condition with all tags intact.
• Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.
• Refunds may take 3-5 business days to process after the return is received.

If an item from your order is missing, please contact us via the form below as soon as possible. Include your order number and details of the missing item. Our team will investigate promptly and arrange for the missing item to be shipped to you.

We’re here to help resolve the issue quickly and ensure you receive your complete order.

If you have received a faulty item, we’re here to help. Please contact us using the form below and include the following details:

• Your order number
• A description of the fault
• Photos of the faulty item (if possible)

Our team will assess the issue and work with you to provide a replacement, exchange, or refund as quickly as possible. We apologise for the inconvenience and appreciate your understanding.